"Not connected to internet, retry" on Clock faces and App gallery

[HumphreyB]

This might be fixed with the new update (really hope so). However, if not ----

In the Fitbit App, when I try to open the clock face or app selection page, all I get is "Not connected to internet, retry." Other links work perfectly.

Info and Steps already done:

1. I have a Samsung Galaxy Note 8 with Android OS 9 and a Galaxy Tab S3 (also with Android OS 9)

2. I've removed and reinstalled the app

3. I've restarted both devices

4. Removed Versa and re-coupled

5. Restarted Versa 

6. Yes, before I get this suggestion, I verified my internet connection.

I contact CS via chat, and was told my devices were not compatible. Tablet, probably not, but the phone...?

CS Agent could not confirm whether or not this was a known issue, and was basically left dissatisfied and more annoyed before I contacted them. 

Has anyone else had this issue?

If so, was it a compatibility issue or something else? 

Moderator Edit: Clarified subject

[Rich_Laue]

Hello @HumphreyB I've moved your Androud question out of hardware support?

Does this happen with both wifi and cellular data? Have you recently installed any security software or VPN?

[HumphreyB]

Thanks for the reply. 

Both wifi and cellular don't work, and no new security software or VPN.