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"Oops looks like there's no internet connection" when accessing Fitbit Gallery

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‎01-02-2023 11:32 - last edited on ‎01-07-2023 14:19 by Fitbit Moderator

‎01-02-2023 11:32 - last edited on ‎01-07-2023 14:19 by Fitbit Moderator

Screenshot_20230102_132137.jpg

Whenever I try to open the gallery tab on the Fitbit app on my Galaxy S21 Ultra, I get this error message. I signed into my Fitbit account on my iPad and the gallery/clock face / app tab actually works, but it disconnects the sync from my S21 Ultra when I connect my iPad. Does anyone have any answers on why I can't connect on my phone?  Have the latest updated version of the Fitbit app on both phone and iPad.

 

Moderator edit: Subject for clarity.

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‎01-02-2023 21:11

‎01-02-2023 21:11

Hi @dj_floyd  - it is explained in the link, most likely private DNS if it's a recent Samsung No internet connection 

Author | ch, passion for improvement.

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3 REPLIES 3

‎01-02-2023 21:11

‎01-02-2023 21:11

Hi @dj_floyd  - it is explained in the link, most likely private DNS if it's a recent Samsung No internet connection 

Author | ch, passion for improvement.

Best Answer

‎01-03-2023 07:15

In response to Guy_

‎01-03-2023 07:15

It worked!!! I switched DNS to off, restarted my phone and now I can download everything I want. Thank you so much Guy.

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‎01-07-2023 14:20

‎01-07-2023 14:20

@Guy_ Thanks for your help!

 

@dj_floyd Welcome to the forums. Thanks for inquiring about the Fitbit gallery. 

 

I am glad to read now everything is sorted out. Shout out to @Guy_ for providing the resolution. 

 

Have a nice day!

RodrigoM | Community Moderator, Fitbit

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