"Tracker Not Found" until phone restart, every few days

[Shaeree]

Blaze tracker; Phone is an un-modded Moto X2 Play with Android 7.1.1; Fitbit app version 2.72.1.  Any solutions?

[RobertoME]

Hi @Shaeree, awesome to see you around in the Fitbit Community! I was reading you are not able to sync unless you perform a phone restart.

Thank you for letting me know the version of the Fitbit app and the model of phone you are using.I would like to recommend the following steps: Why won't my Fitbit device sync?

If the issue continues, log out from your Fitbit app and go to your phone settings. Access to the App manager option and look for the Fitbit app in your downloaded apps list. Once you are there, clear the app cache and data and proceed to "Force Stop" the app. (This may vary depending of the Android device and the OS version)

Finish the workaround by restarting your phone one more time. When your phone has initialized, go back to your app and try again.

Note that we haven't confirmed the compatibility of the Moto X2, so we cannot guarantee its functionality until then. For more details please refer to this article: Which phones and tablets can I use with my Fitbit watch or tracker?

Hope this helps and stay tuned for more updates.