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setting up my fitbit Alta HR

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‎08-30-2018 09:38

‎08-30-2018 09:38

I just bought a brand new Alta HR  on Monday.  It is now Thursday and I have been trying for 4 days to set up my new fitbit.  I have had many fitbits throughout the years and have had ZERO issues setting up a new device.  I have deleted the fitbit app on my phone (Samsung S7) and reinstalled. I have restarted my phone multiple times- even rebooting to clear out the cache.  I have turned bluetooth on and off multiple times.  I have downloaded the latest software for my phone and have made sure I have the latest fitbit update.  I have moved all other bluetooth devices away.  I have my location setting on.  I am at a loss and completely frustrated and disappointed as I was looking forward to using my new fitbit.  Any advice at all???!?!?!??!?!  I want to use it.. not just wear it for decoration on my wrist!!  HELP!!

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‎08-30-2018 10:50

‎08-30-2018 10:50

Hello @tnh7100, this can be frustrating at times.

 

May I ask at what step of the setup process does the setup fail?

Do you get any error messages.

Does the app find the tracker

Does the tracker display a code

Can you enter the code in

Etc

Does the setup always fail at the same spot?

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‎08-30-2018 11:41

In response to Rich_Laue

‎08-30-2018 11:41

It just says searching and then try again..... then gives me troubleshooting like turn off Bluetooth and then back on, make sure Alta turned on, etc...... 

Sent from Yahoo Mail on Android
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