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((•)) symbol is flashing above my battery

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‎11-22-2018 17:32 - last edited on ‎11-26-2018 08:15 by Fitbit Moderator

‎11-22-2018 17:32 - last edited on ‎11-26-2018 08:15 by Fitbit Moderator

My Live Data does not light up green. I have completed all of the troubleshooting options for both my phone (Galaxy S7) and my Fitbit app. I haven't been receiving notifications for over a month. What is going on? 

 

 

Moderator edit: Clarified subject

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‎11-26-2018 08:16

‎11-26-2018 08:16

Welcome to the Forums @yellowbeak.

 

Thanks for bringing this up and trying all of the troubleshooting steps that you did.

 

In this case I'd like to ask for some screenshots of what you see so that I can get a better understanding on the best way to proceed. 

 

In regards to the notifications, please try to go through the steps listed in this help article. They should definitely help.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

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