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sync to fitbit.com does not work since update to version 2.72 of the app

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‎05-22-2018 11:03

‎05-22-2018 11:03

My Fitbit Versa seems to work fine. It receives all alerts from the Android app and syncs data to my mobile.

 

On the other hand since updating to 2.72 of the mobile app yesterday, syncing to the fitbit.com dashboard does not seem to work any more. Both the website and the mobile app state, that:

 

Last Sync: yesterday 15:49

 

If I click "sync now" on my mobile, it will spin for a while, but in the end nothing happens and the "last sync" time stays the same.

 

I tried syncing both through wifi and mobile net, just to make sure that it's not a local network problem.

 

I bought my Versa while in the US, but I live in Europe. Could it be a GDPR related data collection limitation enabled right before the deadline? (just a conspiracy theory... Robot Happy )

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‎05-23-2018 05:54

‎05-23-2018 05:54

I have been experiencing problems with sync since yesterday as well. It loaded my current steps for the day yesterday, but today when I opened the app everything for yesterday is now at zero. 

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