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syncing

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‎10-26-2017 10:21

‎10-26-2017 10:21

I cannot get my charge 2 to sync on my android phone.  I uninstall the app, reinstall the app, unpair the Bluetooth, pair the blue tooth.  I get nothing.  The blue circle goes around and then I get a red star.  Sometime if I uninstall and reinstall it will work but have tried that already 4 times today and nothing.  HELP!!.  I am getting really frustrated and ready to throw the fitbit away and try another brand of tracker.

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3 REPLIES 3

‎10-26-2017 11:21

‎10-26-2017 11:21

Mine is doing same thing. Have tried everything. Help!

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‎10-26-2017 14:22

In response to lavvono

‎10-26-2017 14:22

Same with me today, just fine before the update.

MD-USA,One all the way!
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‎10-26-2017 15:06

In response to Fratchick

‎10-26-2017 15:06

Fratchick, just called help..they told Me to turn my phone off and restart and I had a fit bit one on the account which I no longer use. They had me remove it and now it is syncing. Hope it still does tomorrow. Hope this helps you.  Good luck!

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