today tab doesn't load

[Alsoon]

The today tab in the app for my inspire 3 doesn't load - it opened once but never again. I've only had it less than a week. I tried the answer given in another context - sign out, force stop, turn off bluetooth, switch off phone and restart. It didn't help. 

[alexthecat]

@Alsoon this seems like an issue with the app and not with your Inspire 3. If you tell me whether you are using Android or iOS, I'll move this to the correct forum. 

Also, can you verify that your mobile device meets the compatibility requirements outlined here?

[MM8]

My Fitbit has been acting up today.  It didn’t record any of my steps.  

[Alsoon]

Hmm, I'm using android but I've no idea if it's android 11 - it's a samsung galaxy 22

[MM8]

So far it’s working today

[alexthecat]

@Alsoon I've moved this thread to the Android forum. 

Is your phone a Samsung Galaxy S22? 

[Alsoon]

Hi, sorry I thought I had replied to this. Yes it's a Samsung Galaxy S 22. I think that meets the requirements?

[alexthecat]

@Alsoon yes, it does meet the requirements. Have you tried uninstalling and reinstalling the app? 

[Alsoon]

Hi, I had answered this but I don't see that now, so apologies if it didn't work. I tried uninstalling and reinstalling the app and it made not difference. Ay further suggestions?

[Gr4ndp4]

Hi, @Alsoon. When you carried out the Delete/reload procedure, did you follow this process? Restart your Fitbit device. Sync your Fitbit app by sliding your finger down the "Today" screen & releasing. Go to your phone's settings > Apps > Fitbit > Force stop>clear storage>uninstall. RESTART YOUR PHONE. Go to the Play Store and reload the Fitbit app, log in with your Google account & set up your device again, as you synced at the beginning, your data will be safe.

Please post here again & let us know how you get on.

Cheers