help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

trouble syncing a brand new fitbit flex

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-24-2016 08:01

‎01-24-2016 08:01

Both me and my mum got brand new fitbit flex's this weekend. I set mine up straight away I'm with no problems and it's working great. My mums however is causing us some trouble. We can't get it to sync to her mobile (Samsung s 3).
When we tap the fitbit we get all five lights flash up the just one single light then all goes black. We have tried resetting but that doesn't seem to have done anything. Anyone have any ideas or suggestions ? Any help will be much appreciated
Best Answer
1 REPLY 1

‎01-26-2016 06:15

‎01-26-2016 06:15

Hello @miss-fergs welcome to the Fitbit Community! It's great to have you here 🙂  I would recommend to review the help article: I can't sync my tracker and Which Android devices have known issues with the Fitbit app? 

 

Let me know if this helps! 🙂 

Retired ModeratorAngela | Community Moderator

It is health that is real wealth and not pieces of silver and gold! Share your story!

Best Answer
0 Votes