weekly, monthly reports are not reflecting my information correclty

[dianesyracuse]

I'm having an issue with the dashboard not feeding to the report.  on Monday I walked 10,001 steps, burned 2,888 calories, worked out for 95 minutes and climbed 13 floors.  This is reflected on the dashboard.  However, it does not feed through to the weekly, monthly, etc reports.  I turned off the app and turned it back on.  I restarted my phone.  (The fitbit facebook rep suggested that after I already did that)  I came online with my computer to see if it is having the same issue and it is.  I see the information there but it does not feed.  Who can fix this?  I don't want to reenter and have double information. 

Thanks,

Di-

Moderator Edit: Updated Subject For Clarity.

[RobertoME]

Hello @dianesyracuse, welcome aboard to the Fitbit Community! Certainly this is an odd behavior that I would like to understand better. Would you mind to share some screenshots of these reports you mentioned? This will allow me to have a closer look and find a solution or logical explanation why your reports are not receiving this data. (For more details to upload screenshots to the community please take a look at this post).

I'll be looking forward to your response. See you soon!

[dianesyracuse]

Hello Roberto!  Thank you for trying to help with this.  I FB'd someone at fitbit, they told me to lower my measurable.  I did that.  Still nothing.  I restarted the app.  I restarted the phone.  I can't be the only person using a fitbit that this has happened to.  I look forward to your insight!

Diane

[dianesyracuse]

Hello!  I was wondering if you found anything that could help me?  My reports dropped my activity on the 22nd and 24th (which is a shame because I did 21k steps on the 24th!!). 

[RobertoME]

Hi @dianesyracuse, sorry for not being around lately and not updating your thread and thank you for the additional details. I was checking the screenshots before, could you indicate the specific day you are referring to? I'm not able to see where is the issue on the screenshots you kindly shared to me.

Note that there are two type of reports, there is the weekly report that you received in to your email compiling all your weekly activity. The other is like the one you mentioned that display daily, weekly, monthly information, however this are your personal graphs and this will be based on the amount of steps you take in a day. So if your graph are not compiling all your data correctly, please review your steps are syncing successfully overall. You can use your online Dashboard too to compare the data you are seeing.

Also let me know if you are manually logging any kind of activity on your Dashboard.

I'll be around giving follow up to your post. See you soon!