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you have stated that the Samsung Galaxy S10 is not compatible with the Fitbit ap

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‎01-19-2020 17:07

‎01-19-2020 17:07

However, it is listed in the compatibilty device list as compatible.  I had a Versa that worked fine on my Galaxy S8+   Recently upgraded to A Galaxy S10 and the watch and program would lose sync and work intermittently.  With blind faith I just bought an Ionic only to discover the same issues.  Very frustrating to discover that two giants like Fitbit and Samsung can't keep their latest devices working together.  I spent a lot of money to discover this fact.  Perhaps these companies could rectify which appears to be a Bluetooth issue and get their respective customers synched, like we used to be.

 

Thanks

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‎01-19-2020 18:09

‎01-19-2020 18:09

I am having this SAME issue. I have the samsung galaxy s10+ and every couple of days I have to restart my watch and my phone and reconnect my bluetooth and magically it works. 

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‎01-19-2020 20:32

‎01-19-2020 20:32

Restarts don't fix my issues.  I can force a synch through the mobile ap which usually works, but then it may not synch for hours, so I don't get message notifications or it might magically decide to synch and I'll get messages for a brief period.  I guess it's too late to boycott products you have already purchased but as a consumer I can only hope that Samsung and Fitbit will resolve these issues for their loyal customers.

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