ARIA 2 does not turn on - No output on screen

[Sly1984]

Hello all,

First off I found and old topic on this which seems to not be moderated anymore by the fitbit support, hence this new one.

My Aria 2 scale did start to not recognize when someone stepped on it (screen stayed off and no new weigh in on app visible). Fitbit app showed battery in orange (not low yet) and last sync a day ago at the time. Tried again a day later, same issue. 

I replaced the batteries, screen turned on for 2 seconds, showing version number, then off again. Tried different batteries, same ordeal. 

I left it for a while and see in the app that it synced on the 18th of August yet screen still blank and no weigh ins possible(At least fitbit app knows batteries are full,...). 

Now I tried cleaning the contacts (which were not dirty), putting the batteries back in as well as trying to use the reset button.... Everything to no avail. 

Was there a faulty Firmware pushed? Or is there any way for me to find out if the boot is corrupted because kinda looks like it to me. (I assume as if it was only dead screen Fitbit app should still identify and show my weigh ins especially as wireless seems to work as it synced)

Any help and guidance is appreciated. 

-Sly

[scalextrix]

I just found out on my Aria2 the viewing angle on the LCD display is set so that while you are stood on the scale, you cant see anything on the screen, but if you are not standing on the scale you can see them!

[Sly1984]

If this was the case I would see my weigh in on the app. Regardless I did check and no luck. There seems to be no life in the scale (Although according to the app it does sync,... go figure)

It'd be great to get some info from the FitBit support team =D

[JuanJoFitbit]

Hi @Sly1984, welcome to our Fitbit Community! I'm sorry to hear that your Aria 2 screen is not turning on when you step on it. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

Thank you for your input my friend @scalextrix.

I'll be around if more assistance is needed.