01-16-2017
01:06
- last edited on
09-10-2019
14:53
by
MatthewFitbit
01-16-2017
01:06
- last edited on
09-10-2019
14:53
by
MatthewFitbit
Please help team!
I set up my Aria and got on it this morning however it only showed me my weight and none of the other measurments that its meant to. I was bare foot and the Aria was on a hard flat surface.
I have taken the battery out and put it back in but it just keeps showing my weight and nil else.
Please advise.......bit upset. thank you
Answered! Go to the Best Answer.
05-25-2019 13:17
05-25-2019 13:17
Thaleia6 I couldn’t agree more. By ignoring fixes like this, they’re missing the opportunity to remain relevant.
05-25-2019 17:26
05-25-2019 17:26
Yes . I have already purchased Different scale from a different company because of the lack of response from fitbit.
05-26-2019 06:10
05-26-2019 06:10
05-26-2019 07:02
05-26-2019 07:02
05-26-2019 12:38
05-26-2019 12:38
05-26-2019 12:58
05-26-2019 12:58
Absolutely! I don't think that they check on these forums anyway - seems easier for them to ignore that their Aria has issues rather than take care of the customer. I would have expected something more from them by now. Oh well. 🙂 FitTrack has been really good to me. Hopefully you will like it too. It was also less expensive than the ARIA and since it paired with the FitBit It was a good fit.
06-05-2019 16:40
06-05-2019 16:40
So how do you turn bmi option on I couldnt find it on app
06-26-2019 03:24
06-26-2019 03:24
My fitbit aria does the same as others. Shows weight and syncs weight but does not show body fat.
It comes with BF? And does nothing and app shows dash.
I have tried all reset, batteries reconnect etc.
Really like this resolved or it's pointless having it as an expensive weighing scale.
07-02-2019 07:58
07-02-2019 07:58
Hi, this is how I fixed mine:
The problem is that there is some grease or saline residues between the left and right sides, so this bridge is giving a bad resistance measure to the scale.
It is not enough to clean the surface, I did it using different products but didn't work.
Use one of this razors or similar:
Use some alcohol or window cleaner to lubricate and pass the razor multiple times through the "middle channel" this should eliminate every residue.
08-07-2019 17:10
08-07-2019 17:10
@JuanJoFitbit I have an Aria scale that measures my Body Fat just fine but not my wife's. I've confirmed her height is correct and setup as far as I can tell the same. I never noticed it but this has always happened for the 5 years we've had the scale. Any suggestions in how to resolve besides pulling out batteries etc as over 5 years we have changed batteries multiple times and had the batteries out for a few days at times.
01-18-2020 04:28
01-18-2020 04:28
I noticed the same thing. It was working for years, then quit measuring. Seemed to be around the same time I logged in here at the website.
01-18-2020 07:03
01-18-2020 07:03
01-18-2020 11:04
01-18-2020 11:04
01-19-2020 07:57
01-19-2020 07:57
04-16-2020 13:35
04-16-2020 13:35
Go to dashboard on the web.
go to the cog top right
go to settings
select people
change data from hidden to show
04-19-2020 16:22
04-19-2020 16:22
All I get from them is that I need to get a new Aria. They never have answers about how to connect to wifi when the scale stops connecting, or what to do when you get erroneous weight or bmi.
It's been years that I've asked for help with connection my early generation Aria to wifi. It all of the sudden goes offline and it can take hours to fix it.
No - they will not give you a new Aria which works apparently pretty well. With the number of folks whose issues with the Aria, you would think FITBIT would stop shining us on and fix or exchange these loser scales with ones that work properly. I've read the support pages. They should too.
04-19-2020 16:27
04-19-2020 16:27
Mine has always shown, but since 2/5 it hasn't been syncing. Now after hours of work it is back syncing. However, my vmi is 49%! It won't recalibrate. The weight is correct.
04-19-2020 18:29
04-19-2020 18:29
04-20-2020 10:37
04-20-2020 10:37
My ARIA scale quit showing my body fat after I changed my DOB to try to maintain privacy over personal information. When I put in a fake DOB (January 1, 1900) , the body fat stopped working. Changed it back, and everything works fine. Shame Fitbit works that way.
05-07-2020 13:03
05-07-2020 13:03
Got the Arias Air couple weeks ago and JUST noticed that my BMI doesn't record either just a --% Fat. Changed my DOB, like you said, and changed back still not recording.