help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

All the weights have disappeared from eight years. How to restore?

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-19-2022 22:58

‎09-19-2022 22:58

I have had last eight years Aria 2 scale to measure weight and body fat. I've been using that regularly, but now when checking charts I don't see weight anymore. I didn't thought that data should be save to some backup excel.
Is there a way to get the information restored? Charts only show body fat percentage. Feeling sad if 8 years is completely lost. 

Best Answer
0 Votes
3 REPLIES 3

‎09-24-2022 10:39

‎09-24-2022 10:39

I’m going through the same thing!!!

plus I’m unable to enter weight manually 

Best Answer
0 Votes

‎11-02-2022 18:39 - edited ‎11-02-2022 19:04

In response to kmackvt

‎11-02-2022 18:39 - edited ‎11-02-2022 19:04

UPDATE - upon further investigation, discovered a post where it was noted that Fitbit does not work well with Brave browser..logged in with Firefox and weights are visible...unfortunate that Fitbit does not play in Brave's sandbox...

 

Checking my dashboard for the first time in a while but have now just noticed the same....all my weights are gone...WTH Fitbit!!!

Best Answer

‎11-03-2022 01:17

In response to PapaO

‎11-03-2022 01:17

I was able to salvage the data from my profile. There is an export option, which seems to work. At least all the data is not lost, but issue still exists in the web-page. 

Best Answer
0 Votes