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App says to go to site, Site says to use app

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‎02-18-2021 00:49 - edited ‎02-18-2021 00:49

‎02-18-2021 00:49 - edited ‎02-18-2021 00:49

I'm trying to change the WiFi on my Aria 2 but can't.

I open the Fitbit app on my iPhone and tap the WiFi name in the Aria 2 settings,

I press the button on the back but it just makes a message appear on the front screen saying to go to fitbit.com/setup

I go to this page on my phone and it just tells me to use the app... which I've been doing. No idea what to do next.

 

Have tried logging out of app, restarting phone, and removing batteries from Aria 2. Chatted with support on Twitter (who I think was just a chatbot because they kept talking to me as if I was setting up a new scale which is not what I'm doing).

 

Any help appreciated.

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