help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Aria 2 Body Fat % not tracked: Any solutions by now?

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-27-2022 10:41 - edited ‎08-17-2022 04:58

‎07-27-2022 10:41 - edited ‎08-17-2022 04:58

Hi Fitibit folks, 

 

My Aria 2 hasn't been showing or tracking my body fat % since the end of 2019. I tried the fixes you suggested then, but they didn't work. Now, I tried them again just in case. Still nothing, so it could be time for a new thread. 

 

Are you planning to address this given how many people were frustrated on earlier threads? 

 

Right now, the Aria 2 is a sleek but simple scale for me that, ok, happens to track weight over time. However, the fat % was a key argument for spending the extra money and this not being addressed while so many people are annoyed is frankly disappointing. 

 

Any updates (or vouchers to invest in a new and better product) would be much appreciated! 

 

Best Answer
Labels:
8 REPLIES 8

‎07-29-2022 11:53

‎07-29-2022 11:53

Same thing happened to me. Waiting for more support since all the trouble shooting steps did not resolve issues 

Best Answer

‎08-06-2022 13:23

‎08-06-2022 13:23

It started happening to me around the same time all I see is --% and nothing has worked to fix it is also part of the reason I bought such an expensive scale

Best Answer

‎08-15-2022 07:26

‎08-15-2022 07:26

Mine too. I was hoping I could fix it, but apparently not.

Best Answer

‎08-16-2022 19:22

‎08-16-2022 19:22

Same here I’ve tried everything on these forum and on the line nothing has resolve the connectivity and body fat issues?  

Best Answer

‎08-17-2022 05:07

‎08-17-2022 05:07

Hi @fitbit moderators (e.g., @JonFitbit, @AnaFitbit, @AmyFitbit, @DelFitbit), 

 

Would you mind adding your input and updating us on the Aria2 fat percentage bug? Everyone on this thread (and likely others who haven't responded) has tried the fixes the moderators suggested on other threads, so those will probably be useless. Thanks! 

 

 

Best Answer
0 Votes

‎09-04-2022 17:46

In response to hellopika

‎09-04-2022 17:46

Why aren’t they responding?  I’ve called and was told it was escalated to tech support months ago.

Best Answer
0 Votes

‎09-08-2022 03:34

In response to Bamar

‎09-08-2022 03:34

Has anyone gotten any answer on how to correct the problem yet? I’m one of the people having issues that hasn’t written in & know others. 

Best Answer
0 Votes

‎09-08-2022 07:43

In response to Im2Chubby

‎09-08-2022 07:43

I've been getting tech supports emails telling me to 'restart your Aria 2 by removing the battery and pressing the restart button, for the 100th time.'  Nothing has been of any value and my scale is essentially useless.  For the price they charge for these things you would think Fitbit would provide support of some kind!!!! 

Best Answer
0 Votes