Aria 2 Body fat % inaccurate

[Atollens]

I purchased the Aria 2 scale yesterday and the body fat % calculated is WAY OUT! I see a nutritionist every 2 weeks and am 22% body fat , and workout almost 8x a week. So for this to put me at over 40% is hilarious... I did the whole restart/calibrate, and have it on a hard surface, use bare feet and it's still out by almost 15%. I have also checked my profile information and that is correct. My husbands seems more accurate than mine but it is disappointing. Is there something else I can do to fix it?

[JuanJoFitbit]

@Atollens Welcome to our Fitbit Community! I'm sorry to hear that your Aria 2 is not providing accurate body fat readings. Thank you for troubleshooting this issue before contacting our forums.

Since the issue persists, I'll send your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

Let me know if you have any doubts! 

[CharlieFFM]

I have the same problem as the original poster but maybe can help with some more information.

I bought my Aria 2 one year ago and results of measurements were perfect just until last week. Maybe it is just random coincidence, but on March 18th you updatet the fitbit app.

Since I estimated a hardware error, I asked amazon for a replacement which just arrived today. The new Aria 2 does behave like the old one...

I tried uninstalling and reinstalling the app, changed between normal and slim body shape. Surprisingly I got exactly one correct result before it switched back to failure.

[Atollens]

Hey, I tired the same things as you noted, as well. Other users mentioned they switched their profile gender and did a reading than switched it back and did a reading and they got one "normal" result than it went back to inaccurate readings. I tired this, and it worked for me once than continued to have inaccurate readings. Maybe that could work for you ?