Aria 2 - Can't Connect

[AG240186]

I've set up my Aria 2 - with no issues connecting to the Wi-fi, then when i weigh myself i get the Can't Connect error. i've tried a factory reset and reconnected the Aria 2 to my app, but i cannot get it to send the weight details....

Any help would be great - i can't see any issues with regards my Wi-fi Setup

[JuanJoFitbit]

@AG240186 welcome to our Fitbit Community! I'm happy to assist you with the setup issues that your Aria 2 is experiencing. By the way, thank you for troubleshooting this issue before contacting our forums.

If you haven't done so, please restart your router. After this, try the setup process one more time as described in this help article.

If the issue persists, let me know and I'll be happy to follow up! 

[AG240186]

I've restarted my router and setup the scales again.

Weirdly, it did an automatic update last night, synced all my data, but now when I weigh myself I get the CAN'T CONNECT issue still

[JuanJoFitbit]

@AG240186 thank you for getting back and trying the recommended troubleshooting steps. Since the issue persists, I'll send your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

Let me know if you have any questions!