05-27-2020 02:33
05-27-2020 02:33
Good morning,
Recently our set of Aria 2 scales had just forgotten one of the users on it. Due to the other user moving to a different company of watch we have tried to re-setup the scales onto my account. Having gone through the set up I was met with it just showing as a guest weight measurement.
Over the course of the last hour I have:
1. Gone through the setup multiple times
2. Removed and added the scales from my account multiple times
3. Taken the batteries out to reset multiple times
4. Reconnected to the Wi-fi multiple times
5. Checked my height & weight measurements
6. Logged and re-assigned guest weigh-ins to my profile.
But still through all of this it still does not work and I appear to have exhausted all of the possible fixes I have found on here or on reddit.
This functionality is currently the only thing keeping me using my fitbit charge 2 and not the Samsung watch I recieved recently.
08-27-2020 04:11 - edited 08-27-2020 04:15
08-27-2020 04:11 - edited 08-27-2020 04:15
Hi @Phantommaccas, welcome to our Fitbit Community! I'd like to follow up and help you with your Aria 2 since it recognize one of the users as "Guest" By the way, thank you for troubleshooting this issue before contacting our forums.
Please try the troubleshooting steps that are listed in this help article and see if your scale doesn't recognize the user as "Guest" anymore.
Looking forward to your response.