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Aria 2 Sense 2 finds it but then nothing happens

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‎07-26-2023 07:10 - last edited on ‎07-26-2023 10:43 by Fitbit Moderator

‎07-26-2023 07:10 - last edited on ‎07-26-2023 10:43 by Fitbit Moderator

I recently got the sense 2 and aria 2 scales. I have been with Fitbit for years and lost count of how many watches I’ve had. Non stop problems with both. Sense 2 finds aira 2 then just just a few steps and connecting, but nothing happens. I’ve shut my phone down, turned Bluetooth off, reinstalled fitbit and still nothing. I have the latest software. The calls on the sense 2 also keep disconnecting. What can I do to get my scales working?

 

 Moderator edit: clarified subject.

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2 REPLIES 2

‎07-26-2023 08:45

‎07-26-2023 08:45

@jjtoonie   Your Sense 2 isn't involved in the set up or sync of your Aria 2.  Your Aria 2 data syncs to your account using wi-fi and your home internet.  Please review this YouTube video for help with your Aria 2 set up.  I don't use my Sense 2 for on wrist calls, so I can't help you with that.  Sorry.

Community Council Member

Laurie | Maryland, USA

Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎08-04-2023 14:54 - edited ‎08-04-2023 15:03

In response to LZeeW

‎08-04-2023 14:54 - edited ‎08-04-2023 15:03

@jjtoonie for your watch problem, i suggest starting a thread on the Sense 2 board, and include your phone type. 

As for the Aria 2 have you recently changed your Wifi? Is the WiFi compatible with the Aria 2? Unless things changed I believe only WPA works 

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