help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Aria 2 Stuck in Setup Mode - 2024

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-29-2024 06:57

‎10-29-2024 06:57

I just needed to connect my scale to a new WiFi network. First, it told me to go to www.fitbit.com/setup. I went there and the website redirected me to the app. The app told me to take a battery out, wait 10 seconds, then put it back in. Now, I am stuck on a screen that says “www.fitbit.com/setup” which I already know doesn’t work! Help!

Best Answer
3 REPLIES 3

‎10-31-2024 14:55 - edited ‎10-31-2024 14:55

‎10-31-2024 14:55 - edited ‎10-31-2024 14:55

Welcome to the Fitbit community, @KayFit0731!

Sad to hear that you're having an issue with your Aria 2.
Assuming that you're using the latest version of the Fitbit app, please have a closer look at Scales >> Aria 2 >> Add Aria 2 to an existing account  following this link to set up your Aria 2 for your new WIFI network using the Fitbit app:

How do I set up my Fitbit device? 

I'll keep my fingers crossed.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer
0 Votes

‎11-04-2024 18:51

In response to Talahthas

‎11-04-2024 18:51

What a non-response. Same issue. Stuck on the same screen. Wifi won't connect. Router logs show, authenticating, then losing connection. What gives?

Best Answer

‎11-06-2024 16:20

‎11-06-2024 16:20

I have this issue too, although I suspect it's because my scales are the original model.I found this response on the community elsewhere but I'm not sure I can be bothered...(it's a copy and paste, I couldn't work out how to link original reply post):

It is still possible to reconnect the original Aria scales, but it's getting to be very complicated process.  Fitbit still have the start page.

 https://www.fitbit.com/scale/setup/start

Remove battery for 10 seconds, then tap to set into Setup Mode

However.  You need to connect to an older WiFi protocol, which means 2.4GHz .  If you router supports it, create a guest network just for the scales, still with a password.

The next step is complicated. Fitbit have removed the DNS settings for your PC to connect to the scales over the scales network when you connect to it.  If you know how, add  

192.168.240.1 1.scale.www.fitbit.com

into /etc/hosts file.    The start page at Fitbit will then go to the scale's network page.  You will need to use Chrome or Firefox, with Advanced to ignore the unsecure HTTP connection.  The scales network page should then show your Guest network (or existing 2.4GHz network) SSID. click, enter password, it will then connect and work.

You do get the feeling Fitbit don't want people using the original Aria scales anymore ....

Best Answer
0 Votes