Aria 2 Thinks I'm Guest. Tried resetting, removing, etc.

[Alleq7]

I've been losing weight and my scale for months has not recognized me. After reading from the community, I've tried resetting the Aria 2. Removing and re-adding to my account. It still insists I'm Guest.

[LZeeW]

Hi @Alleq7.   Can you clarify two thing, please?  By reset, do you mean you did a factory reset and had to set it up again as a new device?  Are you the only user?  I know this sounds like a Captain Obvious question, but are you listed in the People Using This Scale?

I don't know if either of these things are a guarantee.  One user logged some weights manually.  Then the scale recognized them.  Fitbit says it will assign a weight to a guest if there is an eight pound difference between the weights of known users.  My Aria 2 will make me a guest on my own scale for no apparent reason.  I can get it to recognize me if I weigh myself in socks.  Sometimes I will get the head with a question mark icon, then the option to assign it.

Good luck.