Aria 2 and terrible customer service

[Malevale]

I just bought an aria 2.. connecting to internet it told me Wrong password to my WiFi.. password was definitely correct. I called customer service and went through the motions.. power cycle etc nothing worked. Customer service told me it’s a bug, call back in a day or so to see if they solved it. Asked to speak with a manager.. she tried clearing browser history in my phone for some reason and still didn’t work.. she said she suggests returning the scale because it could be months before Fitbit fixes this issue? That seems crazy to me! She claimed replacing it would be the same problem and I would be better off with my money back.. I’ve never seen customer service like that in my life! I want the scale, does anyone have a real solution?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Malevale welcome to our Fitbit Community! I'm sorry about the difficulties you've experienced with your Aria 2. I totally understand how frustrating this is for you.

I appreciate your feedback and comments since this helps us to keep improving.

[Malevale]

Juan,

Can you explain to me if there is an actual solution to the problem that I am having? I am really tying hard here to remain a fitbit customer.

According to your customer service department, all aria 2s are having this problem and it may be months before there is a fix.

If that is actually the case, why are you selling Aria 2's at all? Aren't you just shipping them out to have them returned right away? Or did customer service just blow me off with a quick fix.

I would appreciate an actual informed response instead of a generic quick answer. It is strange to me that people are spending $130 for a scale that fitbit claims is useless until for months while they look into the issue..

[Malevale]

Update: 11 days later still no reasonable response or explanation.. Clearly anyone researching or debating if they should buy this product should go find a cheaper, functioning alternative.