Aria 2 body fat readings not accurate

[Tiesson]

The Aria 2 is not accurate at all have had this scale about a year now and has never shown a correct body fat. I have done as suggested resetting 15 seconds and weighing myself 5 consecutive times and my settings are correct. I am a male 6'2" and currently 210 says I'm 12.3% then most recently resetting now says 7.3%. My body fat is about 20.2% and again totally inaccurate.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Tiesson welcome to our Fitbit Community! I'm happy to assist you with your Aria 2 since it's not providing accurate body fat readings. By the way, thank you for troubleshooting this issue before contacting our forums.

I would just like to know if your Aria 2 is placed on a hard surface and you stand on it barefoot. These details will help me to assist you accordingly.

Looking forward to your response! 

[Tiesson]

Yes I do exactly what is recommended but it's not accurate at all. I have it placed on a hard surface and barefoot tried resetting doing the 5 consecutive weigh-ins and that made it worse it when from 12% to 7%. My settings are correct indicating that I am a male and weight might be kinda accurate and BMI is correct for my weight just the body fat is poor.  I have always had problems with Fitbit scales I wish the company could make a scale that actually is somewhat accurate.

Sent from Yahoo Mail on Android

[JuanJoFitbit]

@Tiesson thank you for getting back and trying the recommended troubleshooting steps.

Since the issue persists, I'll send your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

Let me know if you have any questions!