help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Aria 2 device information keeps topping off my phone

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-05-2019 06:03 - last edited on ‎09-04-2019 08:45 by Fitbit Moderator

‎01-05-2019 06:03 - last edited on ‎09-04-2019 08:45 by Fitbit Moderator

 We have properly set up our Aria 2  scale and it works correctly. However, about every other day the device information drops off of our phones and when we weigh ourselves we are identified as a guest.  I then have to go back in and reset up the scale on our phone. This has happened several times and the device information will not remain on our phone 

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎01-06-2019 08:59

‎01-06-2019 08:59

@Blake1240, are you setting up the scales on more than one phone or device, instead of inviting the second user?  Setting it up on a second phone will cause it to be removed from the first phone.

Best Answer

‎01-08-2019 06:55

In response to USAF-Larry

‎01-08-2019 06:55

@Blake1240 Welcome to our Fitbit Community! Seems odd that your Aria 2 info got removed from your phone. I would like to follow up on this issue and would like to know if the issue persists or if it got resolved after taking into consideration the details that pointed out my friend @USAF-Larry.

 

As an aside note, please take a look at this help article, which explains how to invite people to use your Aria scale after setting it up on your account as @USAF-Larry also mentioned.

 

Keep @USAF-Larry and me posted! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes