Aria 2 displays a "Connection Error" message

[MaggiD]

Just bought the Aria 2. After some issues finally got it up and running. However every time myself or a family member stands on it it says ERROR. Looked into it and it says it's a connection error,  yet it said connected when I set it up.  Can't get weight,  at all.  Anyone had the same problem and have a fix for it?

Moderator edit: updated subject for clarity

[DramaQueenDiva]

Hi @MaggiD, do you see your error message listed here?  If not, what exactly does it say?

[JuanJoFitbit]

@MaggiD I'm sorry for the late response. However, let me welcome you to our Fitbit Community.

I would like to follow up and would like to know if the issue persists or if it got resolved after following the troubleshooting steps that shared my friend @DramaQueenDiva, next to the text that reads "Connection Error".

If you found her post helpful, please accept it as a solution so other users that experience the same issue can find it easier.

Looking forward to your response! 

[MaggiD]

Hi, problem resolved itself, next morning all working fine 😕

Hi, thanks for replying, thats it all fixed, it resolved itself lol woke up
the next morning to try it again and it was working perfectly 

--
Maggi.

Moderator edit: merged reply

[JuanJoFitbit]

@MaggiD that's awesome! I'm so glad to hear that the issue has been resolved. Thank you for posting the update here.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often!