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Aria 2 displays logo, then doesn't show anything

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‎12-06-2020 12:18 - last edited on ‎03-01-2021 10:05 by Fitbit Moderator

‎12-06-2020 12:18 - last edited on ‎03-01-2021 10:05 by Fitbit Moderator

My Aria 2 scales have been working fine since we got them almost three years ago. In the last two weeks I step on to weigh myself, the scales will start to sync and then one of two things happens

  1. The display flashes on and off, the Fitbit logo shows followed by the firmware version number
  2. The display shows no network connection followed by the fitbit.com/setup address

I have taken the batteries out and put them back in. I'm able to connect to the scales on my phone after pressing the connection button in the battery panel. Usually (not 100% of the time) I can connect to the scales and update the wi-fi so it can sync. However, even if I achieve this, it will not work the following day.

How do I fix this please?

 

 

Moderator edit: updated subject for clarity

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