Aria 2 does not provide accurate body fat readings

[TomCL]

Hi, 

I have some problems with my Aria 2:

1. It has huge variations in the fat calculation. In a timeframe of 1 minute the percentage changes around 5%.
2. One of the users should be in a range between 23%-25% (validated with specialists) and my Aria measures between 16-18%.
3. Very often the fat percentage is not calculated.

I read the forums and used all recomendations. Taking the batteries out for 15 seconds (mesure 5 times) and replacing them and using lean mode did not assist. 

What can i do? 

Thanks,

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@TomCL Welcome to our Fitbit Community! I'm sorry to hear that your Aria 2 is not providing accurate body fat readings, even though you have tried the recommended troubleshooting steps.

Please make sure that your scale is placed on a flat surface and you guys are stepping on it barefoot. If these details are already covered, let me know and I'll be happy to proceed accordingly.

Looking forward to your response! 

[TomCL]

Thanks JuanJo.

Yes, i confirm that we are in a flat surface and we are stepping barefoot.

Thanks!

[JuanJoFitbit · Accepted solution]

@TomCL Thank you for getting back and providing the details requested previously. Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution.

You will receive an email from them soon.

Let me know if you have any doubts!