I emailed Fitbit Customer Support about my new Aria 2 scales, even attached an screenshot of the error message I was getting and It's like he didn't even read my message 😑 (I already attached an image of the error, I'm a bit confused at this stage)
As you can see from the image below it detects my aria, but the next step after that doesn't work.
It finds my aria but then unable to connect to it to complete the setup, could anyone please shed some light on this if you have the same error? I have also tried it through fitbit.com/setup as well as the Windows 10 app.. thanks in advance 🙂
https://imgur.com/mPHVyUW
this is the reply I got:
Hi Andrew,
We're sorry to hear that your Fitbit Aria 2 that is not connecting.
We'll treat this case with utmost urgency and we certainly appreciate you bringing this to our attention.
After checking in our system, we were able to identify that the last sync time of your Fitbit is on Jan 15, 2020.
We would like to ask for a photo of the issue. For the mean time, reboot your router.
We're looking forward to your reply. If you have further concerns, don't hesitate to contact us.
Sincerely,
Jeff C. and the Fitbit Team
Moderator edit: updated subject for clarity
