Aria 2 fails to connect to WiFi

[123rkb123]

I'm so ticked off.  We had an Aria that suddenly stopped syncing and we bought an Aria 2 hoping that would work better.  Well, nope.  Piece of junk won't connect to the wifi network, complaining of a "weak signal".  We moved it from the bathroom to my office, where the router is, to just try and get it working.  First, I put it on the credenza, right next to the router but got the same error.  Then found a reference to putting the router 10 feet away, so I used a tape measure and placed it 10 feet away from the router and continue to get the "weak signal" error.

I've rebooted the router.

I've removed/reinserted a battery in the Aria.

Is this just a piece of junk that we should just get rid of, or is there any hope at all?

Frustrated,

Rob

Update: I just "chatted" with Sam in support and got a rich excuse.  The Aria 2 only supports 802.11b, so my 802.11ac router needs to be reconfigured to disable everything to only support 802.11b.

Fitbit products suck.

Fitbit support sucks.

No wonder they had to get bought.  Hopefully Google will bring some honor to the organization.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@123rkb123, I'm sorry for the late response. I'm also sorry to hear about the connection issues that your Aria 2 experienced with your network.

I totally understand how you feel about this and we appreciate your feedback and comments since this helps us to keep improving.

I'll be around if any question arises.