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Aria 2 gives a "CANNOT CONNECT" error message

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‎10-15-2019 12:32 - last edited on ‎10-16-2019 04:29 by Fitbit Moderator

‎10-15-2019 12:32 - last edited on ‎10-16-2019 04:29 by Fitbit Moderator

I was able to set up the Aria 2 with my phone (Galaxy 7).  I entered the correct modem and password.  It said it was connected.  Even setup the badge, name of scale everything. 

 

It says it last synced on Oct 10 at around 4pm.  Since then, every time I try to weigh myself, the scale says that it CANNOT CONNECT.  I do the reconnect procedure and again enter the correct modem and password and it says it's all set up, but again, there is the CANNOT CONNECT.  I put is right beside my modem - still no fix to the issue.

 

 

Moderator edit: updated subject for clarity

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‎10-16-2019 04:29

‎10-16-2019 04:29

@SunsetRunner it's great to see you in our Fitbit Community! I'm happy to assist you with your Aria 2 since it won't connect with your router. Thank you for troubleshooting this issue before contacting our forums.

 

Please check out this help article and try the troubleshooting steps that are recommended for the error message that your scale is displaying. After this, monitor your scale and see if it connects to your router.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

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