Aria 2 inaccurate body fat readings

[Emilyinyyc]

I recently completed an in-depth bio metrics analysis using a BodPod, the most accurate commercial analysis on the market, and learned I had 17% body fat. The Aria 2 tells me I have 29.5% body fat. I am a fitness instructor and muscular body type and believe the first number is more accurate. Is anyone else having this same issue? Or does my Aria 2 need to be returned?

Moderator edit: updated subject for clarity

[FaridSK]

Aria 2

[JuanJoFitbit]

@tonymul I'm sorry to hear that the issue persists even though you have troubleshooted this issue properly. Due to this, I'll send your case to our Support team and they'll be happy to provide a solution. Please keep an eye on your email account.

@FaridSK I understand how you feel and I appreciate your feedback and comments about this.

@Banjomanaz Thank you for joining us in this thread! I want to help you with the connection issue and turn the bad experience you've had with your scale into a good experience. Is it showing any error message when it tries to sync your data? Have you tried restarting your router and Aria scale? This info will help me to assist you accordingly.

@Danny34652 I definitely understand your frustration. Let me go ahead and forward your case to our Customer Support team so they can investigate further and if you still want to return your scale, they'll help you out with the process.

Let me know if you guys have any doubts!

[Pmdaguet]

I agree. My bodyfat ratio is usually 5% more on Fitbit Aria than on Tanita or using a caliper. It's quite unreliable 

[JuanJoFitbit]

@Pmdaguet I totally know how you feel about this and I appreciate your feedback. I'll forward your feedback and comments to our team.

Please check out this help article for more information about the warranty policy.

[Pmdaguet]

@JuanJoFitbit what are talking about? I'm talking about the bodyfat accuracy not about warranties. Please don't give us these pre-formatted answers that the corporate world thinks appropriate to deal with customers who are unhappy about their products. Thank you.

[tonymul]

I have returned my Aria 2 so will see what happens to my refund request.

Tony

[Daniellee34652]

Fitbit has sold us a product they claim can give us useful, meaningful body fat data. I have explained them in great detail that the body fat data is inaccurate and therefore not useful for my purposes. I have asked to return my aria 2 for a refund. They have refused telling me essentially that the accuracy (or lack thereof) is acceptable to them. Instead of taking care of customers and really caring about fitness science, Fitbit has told me to live with it. My money is wasted and I’m stuck with a product I cannot use. Shame on Fitbit!

Never another Fitbit product for me. I’ll go with Garmin or Apple or something else. This company sucks! It’s not about the product it’s the culture. Terrible company.

Moderator edit: format

[FaridSK]

I wish I can do same like you return the Aria2 .. I dont get response from the local distributor who sold me this useless piece, took the money through credit card and applied silence.

My case is worst .. I bought this awful thing from a local distributor who just sell then doesnt care about reputation and name .. they simply ignore your refund claim.

Terrible company indeed .. I wonder Fitbit are not watching our chat ?.. they really not care we have been cheated? very unusual attitude

Moderator edit: format

[JuanJoFitbit]

Hi everyone! Your feedback and comments are actually sent to our team since this helps us to keep improving. I really thank you for this.

[FaridSK]

Hi Juan




Thank you very much for your email. We appreciate your team's efforts to improve the product but at the same time we want a solution to our problem. Either the machine we have get fixed to be accurate and user friendly or we return back for full refund. The distributor in Abu Dhabi Jumbo electronics who sold me this online is not even responding to my claim email.




I hope you can do something to help.




Best regards




Farid 

[Pmdaguet]

well said @FaridSK. It is ok that Aria and Aria2 can still be improved. What is not OK is the lack of customer care. All we get is "we are sorry", "check our warranty policies" or "consider purchasing our new product"! 
Clearly this range of products has serious issues in terms of accuracy and durability (mine broke after 14 months only) and we are asking Fitbit to consider replacing all defective products regardless of their warranty status because, ultimately, it is the reputation of this company that is at stake.
Thank you to pass the message to the top management.

Pascal

[JuanJoFitbit]

@FaridSK @Pmdaguet I certainly know how frustrating this is for you and your comments and feedback were forwarded to the rest or our team. Thank you very much.

[Catherinecoker]

Hey, yeah I am a personal trainer and I had my Caliper reading done last week which was 22% and my scale says 30% it is a bit alarming. I am quite muscular aswell. Hoping this is wrong. I do have a Jadelle in my arm so concerned that may be the cause?

[JuanJoFitbit]

@Catherinecoker Thank you for joining us in our Fitbit forums! I'm sorry to hear that your Aria scale is not tracking your body fat percentage accurately. I'd like you to try some troubleshooting steps that are helpful for this type of issues. Please restart and re-calibrate your scale by taking out the batteries for 15 seconds and put them back in. Once this has been done, weigh yourself 5 consecutive times. In addition, make sure that your Aria 2 is placed on an even or flat surface and you are stepping on it barefoot.

Let me know if the issue gets fixed! 

[tonymul]

I don't want to sound harsh but that advice is useless. Did this numerous times and no difference in the results I was receiving. Fitbit need to sort out the issues with this product and stop regurgitating the same drivel to customers about recalibration, removing batteries, place on a flat surface. Pardon my language but that's just BS and also patronising to your customers.

Thankfully mine is now returned and I have received a full refund. I thought I was purchasing a quality product which was not the case. But even more disappointing is the support received through this Community Forum. If Fitbit took the time to read how many many people are having issues, the same issues and tried seriously to address rather that offer a solution that has failed for some many people, your feedback would be more positive.

Tony

[Danny34652]

I have received no help from Fitbit and I will be selling my scale on eBay in hopes of cutting my losses.

Sent from my iPhone

[Pmdaguet]

I only have received the standard apologies and my Aria is now in the rubbish bin  I bought a similar model on Ali Express for $25 only

[JuanJoFitbit]

@tonymul @Danny34652 @Pmdaguet Your feedback is greatly appreciated guys!

[proteus007]

I have the same issue. Old Aria shows a really low body fat than my aria 2.

http://imgur.com/P1pCMx4

[JuanJoFitbit]

@proteus007 Thank you for joining us in this thread and our Fitbit forums! Since the body fat percent that tracks your Aria scale is not accurate, I'd like you to restart it and re-calibrate it by taking out the batteries for 15 seconds and put them back in. After this, weigh yourself 5 consecutive times and make sure that you are standing still on the scale, it's placed on an even surface.

Let me know if this fixes the issue!