Aria 2 incorrectly calculates body fat

[Meteorsix]

 Hi.

Does anyone have a actually scientifically proven fix for the aria 2 incorrectly calculating body fat ?

I have tried removing batteries, restarting, Wi-Fi reconfiguarion, changing gender. 

None of this has worked. My bf shows 38% and I know this reads incorrect as a previous scale shows 29%

Any ideas anyone ? 

[USAF-Larry]

@Meteorsix, don't know if there are any "" fixes, but have you tried changing the scale setting for Body Type from Regular to Lean?    The WiFi configuration has nothing to do with the scales weighing or measuring BF%.

[Meteorsix]

Hi

Many Thanks for your suggestion however turning on lean mode only increases my body fat %%



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[JuanJoFitbit]

@Meteorsix Welcome to our Fitbit Community! I'm sorry to hear that your Aria 2 is not providing accurate body fat readings. By the way, thank you for trying the recommended troubleshooting steps and the workaround that suggested my friend @USAF-Larry.

I'd like to know if your Aria 2 is placed on an even or flat surface and you are standing on it barefoot. If these details are already covered, let me know and I'll be happy to assist you accordingly.

Looking forward to your response! 

[Meteorsix]

Hi 

Unfortunately none of these solutions work.

I have the scale on a flat surface with bear feet. 

Open to other suggestions. 

[JuanJoFitbit]

@Meteorsix Thank you for getting back and trying all the recommended troubleshooting steps! Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further. You should receive an email from them soon.

Let me know if you have any doubts! 

[HayleyCrosswell]

Hi there, I am having the same problem with my Aria2. 

Tbe body fat % is incorrect. It shows as 29 and I am measured correctly at 23, so this is quite far out, I have the scales on a flat hard floor and bare feet, I have also taken the batteries out refreshed and turned lean mode on. Please can you help? I’m very disappointed because this is an expensive purchase considering the inaccuracies. Hayley 

[Meteorsix]

Hi hayley.

I've given up with it, it's currently collecting dust in a cupboard.

Rubbish bit of kit !!!!

[JuanJoFitbit]

@HayleyCrosswell Thank you for participating in our Fitbit Community! I'm sorry to hear about the inaccurate body fat percentage that your Aria 2 is tracking. Thank you for troubleshooting this issue before contacting our forums. Due this, I'll send your case to our Customer Support team and they'll be happy to follow up and assist you properly.

@Meteorsix I would like to know if our Support team provided a solution. Did they contact you via email after I escalated your case?

See you guys around!