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Aria 2 keeps saying "Can’t find device"

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‎08-13-2019 03:03 - last edited on ‎09-04-2019 08:45 by Fitbit Moderator

‎08-13-2019 03:03 - last edited on ‎09-04-2019 08:45 by Fitbit Moderator

My Aria 2 is connected to WI-FI via my IPad in my sommerhouse (The connection process was without problems), but now when trying to make the connection at home I get the error: Can’t find device. I have tried to reset The WI-FI, to reset the IPad and to remove the batteries from the Aria 2 for 10 seconds, everything with no result. What can I do?

 

Moderator edit: updated subject for clarity

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‎08-19-2019 11:50

‎08-19-2019 11:50

Hi @Helle_Olesen. Welcome to the Community Forums! I'm sorry for my delayed response.

 

I'm sorry to hear that your Aria 2 isn't connecting correctly with your iPad, and thanks for the steps that you've tried prior posting. Nice way to go! I've been informed by our Support Team that your case is already on their hands and they're providing you with assistance via email. If you have another question, feel free to let me know.

 

See you around! Smiley Happy

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