Aria 2, loses connection and removes Charge 3 from account

[Jownasu]

So I've had the aria 2 for a couple of weeks and It's been having severe issues from scratch. 
First of all, and most importantly;

It works as intended for a short period of time,  like 2 days, then it loses connection with our wifi and wont reconnect unless I do a full reset, including removing it from my fitbit account as well as my girlfriends account and then add it again. It's done this three separate times. In between I've just left it where it is out of frustration. 

This has brought to my attention the fact that every time I have to add it to my account again, it kicks the Charge 3 out and I have to re-add the fitbit again. All the data is still there, but seriously?

So, what do I do about this? Any ideas? Is it just a really bad product or have I been unlucky with my particular unit?

Moderator edit: format

[JuanJoFitbit]

@Jownasu Welcome to our Fitbit Community! I'm sorry about the connection issues that your Aria 2 is experiencing, even though you have troubleshooted this issue. Please make sure and let me know if your phone has the most recent app version. If the app is not up to date, please go to the app store and search for the Fitbit app and update it.

Once the app update is installed, try setting up your Aria 2 and Charge 3 from scratch and see if the issue gets fixed.

Keep me posted on the outcome! 

[Elizabeth13]

As far as dropping the Charge 3, mine did the exact same thing when I set it up via my phone.  

I have dropped the Aria 2 and re-added it several times using the computer now.  It still will not sync and continually gives me the CAN'T CONNECT error.  I know it is connecting to my router because I can see it on the router.  However it will still will not sync and continues to give connection errors.

[JuanJoFitbit]

@Elizabeth13 It's great to see you in our Fitbit Community! I'm sorry for the late response. However, I'd like to follow up on this issue and would like you to try to reset your router, after this, set up your Aria 2 again as described in this help article and let me know if it syncs properly as well as your Charge 3.

Let me know how it goes! 

[Elizabeth13]

Unfortunately nothing has helped and I am on the verge of returning my Aria 2 and finding something else.

Per your request, I reset my router today and set up the Aria 2 again.  I have now done this multiple times, always with the same result.  My Fitbit account shows that the scaled was synced to my account at 14:04 today, which is when I set it up.  However after weighing the scale will connect to my wi-fi and then return the error "CAN'T CONNECT".

Also today, I pulled out my Aria 1 and reconnected it to my Fitbit Account.  It is able to connect to my router and sync with NO issues.  Unfortunately it burns through batteries monthly and that's why I updated to the Aria 2.

The problem is NOT my router.  I can clearly see the Aria 2 connecting to the router and the router logs show that it is connecting.  Multiple other devices are connecting to the internet via the router successfully - computers, tablets, PS3.  

There is something else going on here.  PLEASE find a solution.

[JuanJoFitbit]

@Elizabeth13 Thank you for getting back and trying all the recommended troubleshooting steps. Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution.

You'll receive an email from them soon.

Let me know if you have any doubts!