Aria 2 no longer displays body fat %

[DavidGunter]

My Aria 2 reports me as “Guest” and no longer displays body fat %. I have since replaced the batteries to make sure that isn’t the issue. Same behavior. 

I stop on the scale and the weight reports, then “GUEST”. I tap left to see if I can switch profiles but nothing is acknowledged. Then the sync check mark appears. I then log into my Fitbit account and see the recent measurement. Even though I assign it to myself, the next time I stop on the scale it still reports “GUEST”. Any ideas?

Moderator edit: format

[JuanJoFitbit · Accepted solution]

@DavidGunter welcome to our Fitbit Community! I'm happy to assist you with your Aria 2 since it's recognizing you as "Guest" and won't provide body fat readings even though you have replaced the batteries before contacting our forums.

Please weigh yourself 5 times in a row in order to re-calibrate the scale. Also, make sure that your scale is placed on a hard surface and you are standing on it barefoot.

Finally, check out this help article and follow the steps that haven't been performed and see if the issues get fixed.

Keep me posted on the outcome! 

[DavidGunter]

Thanks JuanJo, that is what it took. It has been working fine since.

[JuanJoFitbit]

@DavidGunter I'm sorry for the late response. However, I'm so glad to hear that your Aria 2 is working properly now. Thank you for posting the update here.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 

[A.M.M.]

I tried this but it still won’t show the fat percentage. This problem only started a couple of weeks ago. 

[bubba_jank]

Same issue here since last week. None of the methods have worked.

[JuanJoFitbit]

@A.M.M. Thank you for joining our Fitbit Community and thank you for joining this thread, @bubba_jank. Since you guys already tried the recommended troubleshooting steps and the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

See you guys around.