Aria 2 not connecting to my network

[connada]

I couldn't seem to find any thread about this so please I hope the community can help.

My Aria 2 has stopped connecting to my WiFi network but not only that, after several attempts to reset, re-connect etc etc. No matter what I try the Aria 2 does not appear to be transmitting a wifi signal, hence the phone app nor the web app cannot complete the connection for setup.

It appears as if the wifi transmitter has stopped working within the Aria device. 

Is there any remedies or further procedures I can try to resolve this issue ?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@connada Welcome to our Fitbit Community! I apologize for the late response. However, I'd like to follow up on the connection issues that you've experienced with your Aria 2 and your network.

I would like to know the following details that will help me to determine the cause of the issue: Are you getting any error message when trying to connect your Aria 2? Did you make any changes to your network such as router, router settings or WiFi password?

Looking forward to your response! 

[Klisa1214]

My Aria 2 won't connect to my wifi network either. Noticed it this morning May 25th.  I tried to reconnect multiple times. Rebooted my phone. Turned Wifi off and on

 Took batteries out of scale

 NOTHING working.  No changes to my router. My network or password criteria. If I recall there was a recent software update. Wondering if something messed this up now 

May 22nd the Fitbit App had an update done. Coincident now our Scales don't work? 🤔🙄😫

Moderator edit: merged reply

[JuanJoFitbit]

@Klisa1214 it's great to see you in our Fitbit Community! I'm happy to assist you with your Aria 2 since it won't connect to your network. By the way, thank you for troubleshooting this issue before contacting our forums.

Please let me know if your Aria 2 displays any error message.

See you later! 

[Marcaro]

My Aria2 last synced on May 27, 2019. Since then it keeps saying there is no WiFi. I have reset the router, taken the batteries out of the scale, removed the scale from the app and tried reinstalling the scale. But I keep getting it can’t connect to my network or the network is unavailable. Router is the same as well as the password. 

[JuanJoFitbit]

@Marcaro Thank you for joining us in this thread and our Fitbit Community! I appreciate the time you spent trying the troubleshooting steps. Thank you also for providing the details about your router.

Since you have made no changes to your network and your Aria 2 is still unable to connect, I'll send your case to our Support team so they can investigate further and provide a solution.

You will receive an email from them soon.

Let me know if you have any questions!