Aria 2 not connecting to phone

[JohnWC3]

New Aria 2, go through setup to the point of entering the 4 digits. Then the app goes back to the "add a new device" screen without having finalized the setup. Tried deleting and reinstalling the app, pulling the batteries from the Aria, still won't connect. Help!

[Jendeanbam]

No. I got a Samsung Gear Sport and told everyone I know not to purchase
disposable $300 Fibit watches!

[jlynch34]

Got a Charge 3 an a Aria 2 for Christmas.  Love both of them and would recommend either to anyone.  Just remember I could only get my Aria 2 working correctly on WiFi 802.11b.

Jerry

PS:  Also got new Router, nice Christmas.

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@jlynch34 wrote:

Had problems setting up my Aria 2, see most of the errors I was getting on this Forum.

Fix.   Made my old router that supports 802.11b a slave to my new router (only support 802.11n) and all my problems are gone.  Now I'm very happy with my Aria 2.

Jerry

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[JuanJoFitbit]

@Moxnes Thank you for joining us in this thread and our Fitbit Community! I would like to follow up and would like to know if the issue persists or if your Aria 2 connected to your phone after following the great tips that shared @JohnWC3.

@Kissy101 Welcome to our Fitbit forums! I'm sorry to hear that your Aria 2 is not connecting to your phone. Please try restarting your scale by taking out the batteries for 15 seconds and put them back in. After this, see if your scale connects to your phone.

@SunsetRunner @Jendeanbam Thank you for participating in our Fitbit Community! I'm sorry about the experience you had with your Aria scale. I totally understand how you feel and I appreciate your feedback and comments about this since this helps us to keep improving.

@jlynch34 I'm so glad to hear that you managed to get your Aria 2 connected to your network. Thank you so much for sharing the tips that helped you to get this issue resolved.

I'll be around if any questions arise!

[Hookster81]

Didn't work for me

[JuanJoFitbit]

@Hookster81, I'm sorry for the late response. However, let me welcome you to our Fitbit forums.

Since your Aria 2 couldn't connect with your phone after trying the recommended troubleshooting steps, please let me know if you receive any error message during the connection process. Also, I would like to know if it stopped connecting with your Dashboard or is if it's the 1st time that you are trying to connect your phone.

Looking forward to your response.

[JohnWC3]

Problem was solved by uninstalling the app, reinstalling and pairing again.John Crisford(Typos, transmogrifications, and other assorted misstatements can be reasonably ascribed to my Samsung Note 8.)

[JuanJoFitbit]

@JohnWC3, that's great news! By the way, I'm sorry for the delayed response. However, I'm so glad to hear that you managed to get the issue resolved. Thank you for posting the update here.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀