help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Aria 2 not connecting to wifi

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-03-2019 09:06 - last edited on ‎09-04-2019 08:45 by Fitbit Moderator

‎03-03-2019 09:06 - last edited on ‎09-04-2019 08:45 by Fitbit Moderator

Although the Aria 2 says that it is connect to my Virgin WiFi, the app remains blank with regards to connection.

When I step on the scales all I get is fading feet graphics for about thirty seconds, followed by ‘ERROR’.

How do I solve this, as ii am getting slightly annoyed with them?

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎03-04-2019 05:22

‎03-04-2019 05:22

@Likeasalmon Welcome to our Fitbit Community! I'm sorry to hear that your Aria 2 is not syncing your data and it shows an error message.

 

Please make sure that your phone has the most recent app version installed. If the app is up to date, please restart your Aria 2 by taking out the batteries for 15 seconds and put them back in. Finally, check out this help article, which explains how to resolve the error messages that the Aria 2 might display.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes

‎03-11-2019 01:48

In response to JuanJoFitbit

‎03-11-2019 01:48

Thank you. All good now.

Best Answer
0 Votes

‎03-12-2019 06:24

In response to Likeasalmon

‎03-12-2019 06:24

@Likeasalmon I'm so glad to hear that the issue has been resolved. Thank you for posting the update here.

 

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes