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Aria 2 not providing accurate body fat readings

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-23-2019 19:35 - last edited on ‎09-04-2019 08:45 by Fitbit Moderator

‎03-23-2019 19:35 - last edited on ‎09-04-2019 08:45 by Fitbit Moderator

Please escalate for exchange or refund. Simply don’t have time to tinker with something expected to work. Thank you.

 

 

Moderator edit: updated subject for clarity

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5 REPLIES 5

‎03-23-2019 21:20

‎03-23-2019 21:20

Does not work, as in does not give any value?

Or does not give the value you were expecting or that you know is right?  How much off?

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer

‎03-28-2019 18:00

‎03-28-2019 18:00

@Jma71853 wrote:

Please escalate for exchange or refund. Simply don’t have time to tinker with something expected to work. Thank you

Hi @Jma71853, if you still want to escalate your case, you really should contact Support.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
Best Answer

‎03-30-2019 07:29

In response to DramaQueenDiva

‎03-30-2019 07:29

@Jma71853 Welcome to our Fitbit Community! I'm sorry for the late response. However, I would like to follow up and would like to know what troubleshooting steps you have tried. This info will help me to assist you accordingly.

 

I understand how frustrating this is for you and I would like help in order to turn that bad experience into a good experience.

 

Thank you so much for your help @JohnnyRow @DramaQueenDiva!

 

Looking forward to your response! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎03-30-2019 07:55

In response to JuanJoFitbit

‎03-30-2019 07:55

I removed batteries from scale and removed connection from other devices.

Fired it back up and it seems to be working. ..for now..

If continues to work, I will keep it with advice to Fitbit to ship new orders without batteries already installed.

Compliments to Fitbit on customer service’s quick response and your follow up.


Jeffry M. Aronsson
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‎04-01-2019 07:05

In response to Jma71853

‎04-01-2019 07:05

@Jma71853 I'm so glad to hear that the issue seems to be fixed. Thank you for posting the update here and thank you for your feedback about new orders without batteries.

 

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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