So I last used my scale well over a year ago. I changed wifi, and the batteries died.
Today I went to get all set up again. Inserted batteries and tried to get connected to the wifi. The scales scanned, found my router but wouldn't connect; at one point I was sitting beside the router and still nothing.
I deleted the scales from my account and then couldn't pair them back again. I tried about five times and was finally able to reconnect to the app. But the wifi still wouldn't connect.
Did a factory reset. Now I can't connect to the app again. Okay, managed to connect, but still no luck with my wifi. Repeat factory reset. Can connect to app first time, but now my app/scales aren't even scanning for the wifi. I just keep getting a message saying there was a wifi problem. This is the stage in the process where the app tells you to press the button on the back of the scale.
I tried the button anyway, and it's not even bringing up the wifi symbol on the little screen, it's just switching between the scrolling banner of go to Fitbit.com/setup and the version number the scales are on when I press it.
Fitbit are of no help at all. They wanted me to turn off the router but the scales aren't even scanning; it's obviously an issue with the scales, particularly combined with the pairing to the app problems.
Anyone else having this problem?
