I bought an Aria 2 in April. It's two months later and the scale has stopped showing body fat %. It shows --%. I called support and they had me remove the batteries and restart. Remove the batteries and hold the restart button down while replacing the batteries. Hold the button down before I removed the batteries and keep it pressed while removing and reinstalling the batteries (not an easy task!). Then getting some aluminum foil and standing on it while I weighed myself (twice) and, really, I forget all of the things I had to do. Nothing worked. So they authorized a return under warranty but I have to send in this scale BEFORE they will send out a replacement scale so I'm two weeks or more without a scale. They said they want to be sure I return the scale because "this never happens" and they want to diagnose. I said "This problem is all over the internet and I think you're putting the interestes of Fitbit ahead of your customer experience and, geez, can't you trust me to return the scale after you send me the replacement?." Not happy. I have been using Fitbit products for several years and this is the THIRD time a product has failed and required return under warranty. Fitbit seems to have a MAJOR quality control or software design issue and, as much as I have LOVED (really) the products when they work, I will be looking at other companies the next time a product dies, as I'm sure it will. Tired of it. Not happy.
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