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Aria 2 "An error occurred, please try again later" Wi-Fi problem

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‎01-19-2020 08:08

‎01-19-2020 08:08

I am trying to set-up my Aria 2. The problem is that the Aria 2 cannot see any wifi networks. (Yes my network is 802.11b and 2.4GHz, so this is not a problem with my wifi network; rather, this is a problem with the Aria's ability to see the available networks.)

 

I am using my phone to do the set-up. (Yes my Nexus 5X is one of the approved phones.)

 

Within the Fitbit app, on the "Wi-Fi Setup" menu (sub-title "Update network connection"), on the "Select network" page, I can't see any networks, and instead the error message "An error occurred, please try again later" pops up on the bottom of the screen three or four times in a row, and then the menu exits of its own accord to a "Not working?" page. (Yes I have tried again later, several times, on two different days, to no avail. Yes I have tried removing the batteries and waiting 10 seconds. Yes I have tried reinstalling my Fitbit app and clearing its cache. Yes I have tried factory resetting the Aria. I have done all the standard troubleshooting pieces of advice. Additionally, I chatted with a support representative, and they were not able to solve my problem.)

 

What does this Fitbit app error message "An error occurred, please try again later" mean???

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6 REPLIES 6

‎02-11-2020 00:06

‎02-11-2020 00:06

Did you fix it? I've got the same problem. I've just moved into a new apt and my wifi setup is changed. I've tried 5GHz and normal 2.4GHz connections on my phone while I have been connected with Bluetooth to the aria 2

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‎01-23-2021 07:24

‎01-23-2021 07:24

Was there any solution to this? I just changed my hub and aria has this exact problem trying to set up. I'm out of ideas for things to try!!

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‎01-23-2021 13:49

‎01-23-2021 13:49

No there was never any solution! I just kept resetting the batteries every day, and eventually one day it magically worked. I wish I knew what the problem was!

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‎01-25-2021 03:16

In response to nicholashh

‎01-25-2021 03:16

I guess I'll just keep trying this as well!!

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‎02-01-2021 15:16

In response to Kfaerestrand

‎02-01-2021 15:16

It only supports 2.4Ghz. I had to remove it from the app and re-add it. I was not able to "just reconnect". I don't remember if I used my tablet or phone either.. so if you have another device, try that one as well

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‎02-02-2021 04:15

In response to Joffer

‎02-02-2021 04:15

I've tried turning off the 5Ghz (so only 2.4Ghz on) on router but it still didn't work. I'd also removed and re-added the scale from my fitbit app on phone with no joy.  Finds the scales but then just error over and over when trying to find network.

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