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Aria 2 recognizes me as "Guest"

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‎10-19-2019 03:09 - last edited on ‎10-21-2019 04:19 by Fitbit Moderator

‎10-19-2019 03:09 - last edited on ‎10-21-2019 04:19 by Fitbit Moderator

I just set and weighed in on my new aria 2, bur it only shows me as Guest and does not display body fat or BMI.

 

 

Moderator edit: format

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‎10-21-2019 04:19

‎10-21-2019 04:19

@PaulBerg welcome to our Fitbit Community! By the way, I'm sorry for the late response. However, I'm happy to assist you with your Aria 2 since it's recognizing you as "Guest".

 

I'd like you to follow the troubleshooting steps that are listed this help article. Regarding the BMI readings, make sure that you are standing on your scale still and barefoot. Finally, monitor your Aria 2 and see if it recognizes your user properly.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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3 REPLIES 3

‎10-21-2019 04:19

‎10-21-2019 04:19

@PaulBerg welcome to our Fitbit Community! By the way, I'm sorry for the late response. However, I'm happy to assist you with your Aria 2 since it's recognizing you as "Guest".

 

I'd like you to follow the troubleshooting steps that are listed this help article. Regarding the BMI readings, make sure that you are standing on your scale still and barefoot. Finally, monitor your Aria 2 and see if it recognizes your user properly.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎10-22-2019 12:52

In response to JuanJoFitbit

‎10-22-2019 12:52

It worked! Many thanks.
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‎10-23-2019 09:18

In response to PaulBerg

‎10-23-2019 09:18

@PaulBerg, that's great news! I'm glad to hear that the steps shared above were helpful. Thank you for posting the update here.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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