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Aria 2 recognizes me as "Guest"

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‎04-16-2020 08:58 - last edited on ‎08-27-2020 06:19 by Fitbit Moderator

‎04-16-2020 08:58 - last edited on ‎08-27-2020 06:19 by Fitbit Moderator

I weigh myself every morning right after waking up, on the same hard floor surface, and have been doing so ever since I got my Aria 2 in January. My husband also uses the Aria 2 a few times a month. Now today, Aria 2 doesn't recognize me and it flashes my husband's icon. When I indicate that it is not me by pressing the "x", it indicates that I am a guest. Any idea how I can fix this and get it to recognize my profile again?

 

 

Moderator edit: updated subject for clarity

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‎08-27-2020 06:18

‎08-27-2020 06:18

Hi @tajapalooza, welcome to our Fitbit Community! Regarding the "Guest" message that your Aria 2 displayed when you weighed in, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via phone in regards another issue also. I'm glad to hear that a solution was provided and you will be back on track soon.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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