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Aria 2 recognizes me as "Guest"

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‎08-01-2020 10:53 - last edited on ‎08-31-2020 04:19 by Fitbit Moderator

‎08-01-2020 10:53 - last edited on ‎08-31-2020 04:19 by Fitbit Moderator

I have a couple of issues with a brand new Aria2. (1) It assigns the weight to guest - I stand on it, it shows my weight, the little feet icon tell me to get off, it comes up with my icon with a ‘x’ on the left & a ‘tick’ on the right then flashes guest. I then have to manually assign it to my name on the app. (2) watching videos on YouTube they all show that your weight, body mass & bmi flash up on the scale itself before you then step off. Mine doesn’t it only shows my weight. Can anyone help as I’m driving myself crazy. Thanks.

 

 

Moderator edit: updated subject for clarity

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‎08-31-2020 04:19

‎08-31-2020 04:19

Hi @Alibeez, welcome to our Fitbit Community! I'm sorry to hear that your Aria 2 is not assigning your weights to your user and it won't show body fat and BMI readings. By the way, thank you for trying to get this issue resolved before contacting our forums.

 

Please try the troubleshooting steps that are listed in this help article. After this, weigh yourself 5 times in a row in order to re-calibrate your scale. Make sure that you are weighing yourself barefoot so your scale can track your body fat percentage and BMI.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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