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Aria 2 recognizes my husband as "Guest"

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‎01-07-2019 19:29 - last edited on ‎09-04-2019 08:45 by Fitbit Moderator

‎01-07-2019 19:29 - last edited on ‎09-04-2019 08:45 by Fitbit Moderator

We have been successfully using our Aria 2 for about 6 months. My husband daily and myself, weekly. All of the sudden today he is getting a guest reading and mine is working fine. What is wrong? It is set up on his account. And in the Fitbit app it shows us both as set up.

 

 

Moderator edit: updated subject for clarity

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‎01-08-2019 05:04

‎01-08-2019 05:04

@Kellerkk Welcome to our Fitbit Community! Seems odd that your Aria 2 is not recognizing your husband's user. Please have your husband to check out and follow the tips that are listed in this help article, which explains the reasons why the scale may recognize users as "guests".

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

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