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Aria 2 says "WiFi ERR"

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‎04-23-2020 13:51 - last edited on ‎08-29-2020 04:08 by Fitbit Moderator

‎04-23-2020 13:51 - last edited on ‎08-29-2020 04:08 by Fitbit Moderator

I recently moved and was trying to set up my scale. I get pretty far in the set up and then it say connect to scale, I connect then it try's to connect. Says wifi err then goes back to setup active. What do I do?

 

 

Moderator edit: format

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‎08-29-2020 04:07

‎08-29-2020 04:07

Hi @VictoriaHere, welcome to our Fitbit Community! I'd like to follow up and help you with your Aria 2 since it shows a "WiFi ERR" message. By the way, thank you for trying to get this issue resolved before contacting our forums.

 

In order to avoid providing wrong information, please let me know if you have the Aria scale 1 or the second version.

 

Looking forward to your response.

JuanJo | Community Moderator

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‎08-29-2020 04:33

In response to JuanJoFitbit

‎08-29-2020 04:33

I believe I have the aria 2. 

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‎08-31-2020 05:07

In response to VictoriaHere

‎08-31-2020 05:07

Hi @VictoriaHere, thank you for getting back and providing the detail requested. Please check out this help article which explains what the error message means and it also includes some troubleshooting steps for you to try.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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