Aria 2 scale doesn't stay connected to WiFi

[Mackie_C]

Hello, Can i use Bluetooth connection only to sync with my Aria 2 just like my charge 3?,,,, because the wifi connection is bit annoying, it always disconnects, and every time i weigh in, i will always have to re-sync the connection by press the little button at the bottom of the aria while updating the wifi connection from the app, even my router is ok... so i wish the Bluetooth instead & how ?,, love hear some answers , many tnx

Moderator edit: updated subject for clarity

[LizzyFitbit]

Hi @Mackie_C, welcome to the Community. I'm sorry for the delay in my reply.

Thanks for bringing this to my attention, as well for the steps that you've tried to get your scale syncing. Currently the Aria 2 software was designed to get it synced via WiFi, and not via Bluetooth as with your Charge 3. I appreciate your feedback; our team will make sure to improve our products, and your experience with them. Given that the scale doesn't stay connected, please confirm if the following requirements are met:

• Both the network name and password must be no more than 32 characters long.
• You're using WEP / WPA / WPA2 personal security.
• The router's frequency setting is 802.11b/g/n under 2.4GHz.
• Your Aria 2 is placed within 30 feet from the router.
• You're not using any firewalls or MAC filtering.
• The Fitbit app is updated to the latest version.

I look forward to your reply.

[Mackie_C]

Hi, tnx for the reply,, the wifi settings are ok thou,, sometimes it works and connects smoothly,, but sometimes i just really need to re-sync it,,,  it's fine, i just live with it,,, i just wished there was a Bluetooth connection options thou, for us to choose, if problems like this occur,, also, i'm having doubts on the body fat readings accuracy...

[LizzyFitbit]

Hi @Mackie_C, nice to see you here. I'm sorry for my delayed response.

Thanks for getting back. I understand your point of view, and thanks for your thoughts. If you keep having issues to sync, let me know so we can work on that. Regarding to your inquiry, your body fat percentage can vary over the course of a day, and your measurements should fall within 2%, which is our accuracy range. There are some factors that may cause inaccuracy. Please make sure that you are standing still on your scale with dry and bare feet. As well, to place the scale on a hard-flat surface. I'd recommend the following steps:

1. Go to the Fitbit app and tap on the Account icon.
2. Tap on your name > Personal Stats and make sure your height and weight are correct.
3. Restart your Aria 2 by removing the batteries for 15 seconds.
4. Calibrate it by weighing 3 times. Be sure to be barefoot.

Keep me posted.