Aria 2 scales glass got shattered

[Salty19]

My Fitbit Aria 2 scales have shattered! I have had them for probably a couple of years and I’ve never had a problem with the WiFi, so I was really happy using it. Can it be repaired?

Moderator edit: updated subject for clarity

[SunsetRunner]

Sorry, ,but there are no repair facilities.

Did you say "scales" as in more than one? I haven't heard of any spontaneous shattering on one scale let alone multiple scales.

[Salty19]

Thanks for the information regarding no repairs for my ‘scales’. It did not shatter ‘spontaneously’ that was your word not mine. I’m English and I say ‘scales’. Scales are in the category of nouns that, because of having, or originally having, two parts, took on plural usage. Scissors, shears, and pliers fall in this category. So do pants, trousers, slacks, even culottes and shorts.

[JuanJoFitbit]

Hi @Salty19, it's great to see you in our Fitbit Community. I'm sorry to hear that the glass of your Aria 2 scale got shattered.

Due to this, let me go ahead and forward your case to our Support team so they can review it and assist you accordingly. You will receive an email from them soon.

Thank you for your help @SunsetRunner.

I'll be around if any question arises.

[ElizH]

Hi there,

My new Aria 2 scales also shattered into a thousand pieces yesterday. Can it be repaired? I would be grateful if the support team would contact me as well. Thanks Liz

[JuanJoFitbit]

Hi @ElizH, thank you for joining us in this thread and our Fitbit Community. Regarding the shattered glass issue that your Aria 2 experienced, I was able to get in touch with our Support team and was told that they assisted you via chat and send you an email. Please reply to their email and they'll be happy to follow up and assist you accordingly.

I'll be around if any question arises.